FAQs

For Walk in Client MA Transworld staff will help you with your first transaction. Fill up the Registration Form and complete all the information such as your name, address and telephone number, as well as your beneficiarys name, address Mobile number and/or Account number. Bring a copy of your Passport or German Personalausweis.

Bank Transfer Download the Registration Form and Post Ident under New Clients. After filling-up completely the Registration Form, please bring it together with the Post ident and Reisepass/Personalausweis to Deutsche Post for Identification. The Deutsche Post will make the identification and you have to send the Registration Form separately. As soon as we received the documents, you will be informed of your Kundennummer, our Bank Account and your Verwendungszweck.

Online Transfer (soon coming) 

You can pay directly in cash/bar to one of our offices..

For Bank transfer deposit your funds into MA Transworld GmbHs Trust account. Deposits can be made via cash or internet transfer. Please include the transaction fee in this amount; else we will deduct it from the amount deposited. As soon as your fund is already in our Trust Account, it will be transferred at the exchange rate on that day. To avoid delay of processing, Pease follow below sample of berweisungsschein:

The charges depend upon your preferred method of remittance and could vary.

Service charge for Walk in and Bank Transfer Clients:

Types of Money Transfer	Delivery Period	Sending Amount in €	Fee in €
SSS Pag-Ibig and PhilHealth	1 to 2 banking days	any amount	8,00 Euro
Ayala, CDC, Century, Megaworld	1 to 2 banking days	up to 2.500,00 Euro per transaction	8,00 Euro
Deposit to any bank account in the Philippines	1 to 48 hours	10,00 Euro to 1.500,00 Euro	9,00 Euro
Deposit toany bank account in the Philippines	1 to 48 hours	1.501,00 Euro to 3.000,00 Euro	10,00 Euro
Cash Pick-Up at any Branches	1 to 24 hours	10,00 Euro to 50.000,00 PhP	10,00 Euro
Cash Pick-Up at any Branches	1 to 24 hours	50.001,00 PhP to 100.000,00 PhP	12,00 Euro

For Walk in Clients
5.000,00 Euro
If you wish to send a higher amount, please transfer funds to our Trust Account. Please contact us. We will give you your transaction and bank details.

Bank Transfer clients
Transaction amount equivalent to Php 500,000.00 or 10.000,00 EUR/year needs to fill up a form with copy of the source of funds, for example:

•  Lohn-/Gehaltsabrechnung
•  Kreditvertrag
•  Tagesgeldkonto
•  Sparbuch
•  Hausverkauf
•  Lebensversicherung
•  Erbe
• Wertpapierausschüttung

Online Clients
(coming soon)

The beneficiary is the only person authorized to receive the remittance. It is advisable to add other names aside from the recipient in case he/she is not available.

If remittance is not delivered, credited to beneficiary account or unclaimed, we will send a notice of non-delivery to the sender. The notice indicates the reason why the remittance is not yet delivered/credited or picked up.

Common reasons of Pending transactions:

Bank	Pick up	Door to door
Invalid account number	Name Differs from ID	Insufficient ID
Name differs/name mismatched	Insufficient ID	Name differs from the ID
Closed account	Wrong spelling of Name	Address not complete
invalid Currency (Dollar Account)	Unclaimed Remittance	Cannot locate Address  Consignee/Beneficiary not around  Natural Calamities

Client must call MA Transworld GmbH regarding the delay of your transaction. One of the staff will verify the status. If the reason is on the above list, ask your beneficiary the correct account number, name or address. MA Transworld GmbH staff will make an amendment (Special Instructions/Changes). Please take note that amendment takes 1 to 3 banking days.

Nasa Mabuti po kayong kamay!!